It's just a jump to the left

[threemonkeys]

I have been off the air for a little while. Phone and internet connection issues have been making me feel isolated. The companies concerned were very helpful but I was reminded of a couple of things.
- When a Telecom faults operator says they will call back in five minutes they mean half an hour. When they say ten minutes they mean half an hour.
- When an IHUG operator gives you instructions for setting up your adsl modem that involve going via IE (which I don't use) they don't do it for convenience - it is the only way they know.

These observations for a sample set of one individual per organisation so you know they are fully representative. ;-)

Comments

[battblush.livejournal.com]

Half an hour? That's a huge leap above Dodo who promised ten minutes and called me two days later. And still didn't do what I asked. And had the audacity to connect broadband because we hadn't cancelled it in time. And then were incredibly rude when I called them on it.

So I threatened them with the ombudsman. It's amazing how high a service provider will jump when you mention the mighty o-man!

[threemonkeys.livejournal.com]

I should really say that I have been pleased with the level of friendliness and response from the telco and ISP technical helpdesks - just a pity the underlying product quality and price don't match. The half an hour thing was how long I had to wait after I was told "I will just run a diagnostic check and call you back in 5 minutes". Not long enough to get really hot under the collar - just enough to leave you wondering if they have forgotten you.