It's just a jump to the left

I have been off the air for a little while. Phone and internet connection issues have been making me feel isolated. The companies concerned were very helpful but I was reminded of a couple of things.
- When a Telecom faults operator says they will call back in five minutes they mean half an hour. When they say ten minutes they mean half an hour.
- When an IHUG operator gives you instructions for setting up your adsl modem that involve going via IE (which I don't use) they don't do it for convenience - it is the only way they know.

These observations for a sample set of one individual per organisation so you know they are fully representative. ;-)